Utilities and Corporate Services Committee Meeting - February 14, 2018
The Committee recommends that Council direct Administration to further investigate options for appeal mechanisms, and report back to Council through the SPC on Utilities and Corporate Services with a recommendation by Q4 2018. Also that Administration incorporate the financial impacts of the billing adjustment process into utility rate setting for 2019-2022.
This report is in response to Notice of Motion 2017-31 which directed Administration to report back through Standing Policy Committee (SPC) on Utilities and Corporate Services no later than Q1 2018 with recommendations and options in response to residential customer concerns regarding their water bills. It presents a summary of changes that have been made to effectively respond to customers with abnormally high, unintentional water consumption, and provides insight into the implications of these policy changes and potential considerations for further action. This includes a new billing adjustment process developed and implemented on 2017 October 01 along with an independent review of water meter practices. ENMAX, the contracted service provider for utility billing and customer care, also completed a third party review of its billing system.
The Committee recommends that Council receive this report for information and direct Administration to conduct a robust public engagement with impacted communities prior to finalizing the height and design details of the four community barriers identified in the flood mitigation measures assessment. They also request that the chair of the SPC on Utilities and Corporate Services and Intergovernmental Affairs Committee reaffirm with the Province of Alberta the importance of upstream dams/reservoirs on the Bow and Elbow as The City of Calgary’s top integrated water management infrastructure need.